Technical Sales Representative

TSK Laboratory, Japan (TSKJ) is a Japanese family owned company based in Tochigi, Japan that was established in 1973 and employs a total of 200 people. The company has three factories that are specialized in producing specialty needles for the medical, dental, ophthalmology and aesthetic markets.  The company is known for its high quality needles and has a well-established brand name.  Our factories are built to be flexible and to manufacture in small to mid-size production runs on manual, semi-manual and fully automatic production lines.

The company sells worldwide and has a subsidiary in Canada, China and The Netherlands.  TSK Laboratory Europe B.V. (TSKEU) was established in 2010 to manage all sales, marketing and distribution activities in the Europe, Middle East, Russia and Latin America. All global offices work very independently from TSK Laboratory, Japan and they can be considered as stand-alone organizations. TSK Laboratory Europe employs 1 Managing Director, 1 Marketing Manager, 1 Key Account Manager, 1 Controller & System Analyst and 1 Customer Service Manager.

TSK Europe is a small lean organization with a lot of room for individual input and development. All people in the organization are focused on customer service and the QA, RA, CS Rep will help manage all orders and administrative tasks and bring technical, quality assurance and regulatory focus to the team. We are looking for a person to help support our growth across all company functions, manage all customer service related issues and help grow the sales through our distribution and retail channel.  In addition, this person will be responsible to assist with all technical, quality assurance and regulatory documentation for our B2B customers and customers outside the EU

With the primary focus on sales, the TS Rep will also provide support in specific administrative tasks and support our key account with technical documentation when needed.  The TS Rep will provide support in handling emails and all communication between customers, look for opportunities to expand current business and expand in new markets.  A technical background is required together with a proven record in sales. Good control of the English is required and other languages are a plus.  This position will work closely with the Key Account Manager, Customer Service Manager, Controller and technical teams at the corporate office in Japan.

1. Regular contact with pharmaceutical companies. This includes providing quotes, invoices, product advice, forecasting, new opportunities and follow-up.
2. Maintain and update the sales modules in EXACT online.
3. Assists with fast and accurate customer inquiries to ensure a high-level customer satisfaction. This includes: follow-up backorders, communicate availability and coordinate shipping.
4. Create and maintain customer files and records to assure completeness and responsiveness to customer needs.
5. To be fully trained to as a back-up to our Customer Service Manager and Key Account Manager to support with tasks when necessary.
6. Gain and maintain a good understanding of all technical documentation through close cooperation with the engineering team in Japan.
7. Support customers with technical related documents when needed.
8. Review and keep up-to-date all technical customer documentation and contracts.
9. Manage new product development processes, provide timelines and follow-up.
10. Approximately 50% travel is required to customers in Europe.
11. Attend international meetings and conventions to sell and promote products.

Knowledge, Skills and Abilities (i.e. minimum education, years of experience, etc.)

1. Technical sales responsibilities required.
2. Engineering experience is a plus.
3. Minimum of 5 years’ experience in related responsibilities.
4. Bachelor degree (Hogeschool) or equivalent.
5. Fluent in English and conversation level French and German is a plus.
6. Working knowledge of Microsoft WORD, EXCEL and POWERPOINT and the willingness to learn new software. Knowledge in EXACT or other accounting systems a plus.
7. Excellent organizational, interpersonal and analytical skills.
8. Ability to develop close, effective working relationship with customers through email and telephone.

Core Competencies:

1. People Skills – listening, interpersonal, savvy, cooperation and conflict resolution, oral and written communication.
2. Customer Focus Skills – customer service, quality orientation, communicates clearly, concisely, effective and persuasively in writing.
3. Personal Skills – dependability, versatility/flexibility, creativity, action oriented, personal learning, functional and technical knowledge, integrity and trust. Is action oriented and full or energy for the things he/she sees as challenging?

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, effort, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserve the right to modify, add or remove from particular jobs and to assign other duties necessary.